AI tools that employees use for their work without the knowledge or approval of the organisation, often through a personal account and sometimes at their own expense. A data risk, and at the same time a sign that the tools on offer fall short.
Algorithmic management is spreading from platform work to warehouses, transport and shops. A Swedish study of 978 drivers and warehouse workers links heavy algorithmic management to twice the rate of mental health complaints. Brussels and The Hague are drafting rules.
Publications per month for Algorithmic management in warehouses, delivery and retail
Whether employees use AI and experience it as an improvement depends mainly on whether their own manager visibly supports it. At the same time, half of HR directors doubt their managers can do this, and training alone does little as long as those managers are overloaded.
Publications per month for The manager's role in how employees use AI
Managers use AI almost twice as often as their staff and think the direction is clear. The workforce does not experience it that way. The difference lies in what a manager visibly does: leading by example, setting a quality standard and saying what happens to the time saved.
Publications per month for AI use and AI strategy as seen by leaders and by staff
More than half of nurses, carers and support workers use AI, mostly on their own initiative and without training. Hospitals are adopting AI policies at speed, but half of healthcare professionals see no clear policy and two thirds feel insufficiently prepared.
Publications per month for AI use, training and AI policy among healthcare professionals
Many employees use their own AI tools alongside those provided, often paying for them themselves, because they work better or faster. Managers greatly overestimate how much they can see. Both the risk and the opportunity stay invisible as long as nobody asks.
Publications per month for Shadow AI: employees' own AI tools and the policy lagging behind
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