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↑ ↓ to choose · enter to openUpdated 5 November 2026 · by Leap Company

Leap Trends · Culture · Wellbeing

Condition

Culture

Theme

Wellbeing

The publications focus mainly on burnout and mental health, customer aggression towards front-line staff, sickness absence and the part employers and managers play in all of this.

Topics

The conclusions and topics were compiled with AI from the publications on this page, with the sources alongside. How that works · How we count

What the publications show

  1. Dutch monitoring surveys by TNO, Statistics Netherlands (CBS) and RIVM, the Dutch public health institute, report a rising share of employees with burnout symptoms: 21 per cent in 2025, against 13 per cent in 2015. Women and employees aged 25 to 34 report the most symptoms.

    TNO and CBS, 2026 (opens in a new window) · TNO and CBS, 2026 (opens in a new window) · RIVM, 2026 (opens in a new window)

  2. Sources disagree on customer aggression. Dutch Railways (NS) counted a record 1,132 incidents in 2025 and employers speak of an increase, while the Netherlands Working Conditions Survey (NEA) by TNO and CBS finds the share of employees facing unwanted customer behaviour holding steady at 11 per cent.

    NS, 2026 (opens in a new window) · VNO-NCW and MKB-Nederland, with CBL, INretail, Raad Nederlandse Detailhandel, KHN, NS and OV-NL, among others, 2025 (opens in a new window) · TNO and CBS, 2026 (opens in a new window)

  3. Studies in hospitality and social care find that support from managers and HR determines how staff cope with customer aggression. In one experiment, a debrief by the manager made employees more confident in handling difficult customer contacts.

    University of Manchester, 2026 (opens in a new window) · Pennsylvania State University, 2026 (opens in a new window) · Aston University, 2026 (opens in a new window)

  4. Research on interventions mainly reports short-term effects. A review sees the largest gains from organisation-level approaches to burnout, a digital training programme improved wellbeing in a randomised study, and an app-based programme in a hospital produced small gains.

    University of Aveiro, 2026 (opens in a new window) · University of Warwick, 2026 (opens in a new window) · Vrije Universiteit Amsterdam, 2026 (opens in a new window)

  5. Several studies trace wellbeing back to how work is designed. Role conflict is linked to unfavourable profiles of boredom and burnout, autonomy and learning opportunities to favourable ones, and in oncology fixed rosters go together with higher job satisfaction.

    University of Bern, 2026 (opens in a new window) · University of Skövde, 2026 (opens in a new window) · Universidade do Porto, 2026 (opens in a new window)

Topics within wellbeing

This list shows what the publications on this theme are about, with the number for each topic. Open a topic to see its publications; if a topic has a briefing, the link is underneath.

Briefings on this theme

Where several organisations publish roughly the same thing on a topic, we have used AI to compile a briefing. Click a card for the key point, the figures with their sources and what it means for the leadership team.

Culture

Customer aggression towards frontline staff and the employer's role

  • Customer aggression
  • Safety at work
  • Young employees

Employers in shops, hospitality and public transport say aggression towards staff is rising and their own measures are falling short. Dutch Railways (NS) recorded a record 1,132 incidents in 2025. The national working conditions survey finds 11 per cent of employees face unwanted customer behaviour, as often as before.

Publications per month for Customer aggression towards frontline staff and the employer's roleDecember 2025: 0 publicationsJanuary 2026: 0 publicationsFebruary 2026: 1 publicationMarch 2026: 2 publications2April 2026: 1 publicationMay 2026: 0 publicationsJune 2026: 0 publicationsJuly 2026: 0 publicationsAugust 2026: 1 publicationSeptember 2026: 0 publicationsOctober 2026: 1 publicationNovember 2026: 0 publications
Publications per month for Customer aggression towards frontline staff and the employer's role
MonthPublications
December 20250
January 20260
February 20261
March 20262
April 20261
May 20260
June 20260
July 20260
August 20261
September 20260
October 20261
November 20260

updated · 7 publications

Culture

Burnout symptoms, sickness absence and employee engagement

  • Burnout
  • Sickness absence
  • Engagement

The share of Dutch employees with burnout symptoms rose for the second year running, to 21 per cent in 2025 against 13 per cent in 2015. Women (23.5 per cent) and employees aged 25 to 34 (28 per cent) score highest. Worldwide, Gallup meanwhile measures the lowest engagement since 2020.

Publications per month for Burnout symptoms, sickness absence and employee engagementDecember 2025: 1 publicationJanuary 2026: 0 publicationsFebruary 2026: 0 publicationsMarch 2026: 0 publicationsApril 2026: 3 publications3May 2026: 2 publicationsJune 2026: 1 publicationJuly 2026: 0 publicationsAugust 2026: 0 publicationsSeptember 2026: 1 publicationOctober 2026: 0 publicationsNovember 2026: 0 publications
Publications per month for Burnout symptoms, sickness absence and employee engagement
MonthPublications
December 20251
January 20260
February 20260
March 20260
April 20263
May 20262
June 20261
July 20260
August 20260
September 20261
October 20260
November 20260

updated · 8 publications

Structure

Working from home, office days and the works council's right of consent

  • Working from home
  • Works council right of consent
  • Office days

Dutch subdistrict courts treat working-from-home arrangements as working conditions, which gives the works council a right of consent (Article 27 of the Works Councils Act, WOR). A head-office instruction applies only after that conversation, while 45 per cent of employees have worked from home steadily for three years.

Publications per month for Working from home, office days and the works council's right of consentDecember 2025: 0 publicationsJanuary 2026: 1 publicationFebruary 2026: 0 publicationsMarch 2026: 1 publicationApril 2026: 2 publications2May 2026: 0 publicationsJune 2026: 1 publicationJuly 2026: 1 publicationAugust 2026: 0 publicationsSeptember 2026: 0 publicationsOctober 2026: 1 publicationNovember 2026: 0 publications
Publications per month for Working from home, office days and the works council's right of consent
MonthPublications
December 20250
January 20261
February 20260
March 20261
April 20262
May 20260
June 20261
July 20261
August 20260
September 20260
October 20261
November 20260

updated · 9 publications

Culture

Change fatigue and policy overload in Dutch education

  • Change fatigue
  • Policy overload
  • Teachers

Over six in ten Dutch teachers want a period of calm before the next round of innovation, more than in most other TALIS countries. ROA and the Inspectorate blame an accumulation of rules and temporary schemes, which leaves schools unable to implement new plans properly.

Publications per month for Change fatigue and policy overload in Dutch educationDecember 2025: 0 publicationsJanuary 2026: 1 publication1February 2026: 0 publicationsMarch 2026: 0 publicationsApril 2026: 1 publicationMay 2026: 0 publicationsJune 2026: 0 publicationsJuly 2026: 0 publicationsAugust 2026: 0 publicationsSeptember 2026: 0 publicationsOctober 2026: 1 publicationNovember 2026: 0 publications
Publications per month for Change fatigue and policy overload in Dutch education
MonthPublications
December 20250
January 20261
February 20260
March 20260
April 20261
May 20260
June 20260
July 20260
August 20260
September 20260
October 20261
November 20260

updated · 4 publications

Briefings on other themes that touch on this one

These briefings belong to another theme but also cover wellbeing.

Culture

Psychological safety of middle managers and their role in teams

  • Middle managers
  • Leading by example
  • New managers

Middle managers feel less free to voice mistakes and doubts than their own bosses and their own teams, and newly promoted managers least of all. Yet they are the layer expected to model psychological safety in teams. Culture work that skips this layer does not land.

Publications per month for Psychological safety of middle managers and their role in teamsDecember 2025: 1 publication1January 2026: 0 publicationsFebruary 2026: 0 publicationsMarch 2026: 0 publicationsApril 2026: 1 publicationMay 2026: 0 publicationsJune 2026: 0 publicationsJuly 2026: 1 publicationAugust 2026: 0 publicationsSeptember 2026: 0 publicationsOctober 2026: 1 publicationNovember 2026: 0 publications
Publications per month for Psychological safety of middle managers and their role in teams
MonthPublications
December 20251
January 20260
February 20260
March 20260
April 20261
May 20260
June 20260
July 20261
August 20260
September 20260
October 20261
November 20260

updated · 5 publications

All publications on wellbeing

This list shows every publication on this theme, including those not (yet) part of a briefing. Choose a period; a title opens the publication at its source.

  1. Work engagement and mental well-being in the ICT age: investigating the role of job resources among white-collar workers in Europe (opens the publication in a new window)Vilnius University · Ieva Urbanavičiūtė et al. · · researchWellbeingEngagement
  2. Stress and job insecurity across economic fluctuations: The Finnish case (opens the publication in a new window)Tampere University · Antti Saloniemi et al. · · researchWellbeing
  3. Connected or drained? An experience sampling study on informal communication and well-being in hybrid work settings (opens the publication in a new window)Johannes Gutenberg University Mainz · Alicia Ernst and Leonard Reinecke · · researchWellbeingCommunicationHybrid working
  4. Psychological flexibility in the work-caregiving interplay of employed family caregivers of people with dementia (DAILY-FLEX): Protocol of an experience sampling study (opens the publication in a new window)Maastricht University · Nahal Amini Moghaddam et al. · · researchWellbeingWorkload
  5. Workplace Adaptability and Development in Hybrid Environments: The Role of Cultural Intelligence, E‐Leadership and Psychological Well‐Being (opens the publication in a new window)California State University, San Bernardino · Gaurav Kumar et al. · · researchHybrid workingWellbeingDiversity and inclusion
  6. Turning adversity into opportunity: Managerial interventions and employee responses to observed customer mistreatment (opens the publication in a new window)University of Manchester · Hu et al. · · researchWellbeingBriefing: Customer aggression towards frontline staff and the employer's role
  7. Fostering Psychological Safety From Unsafe Ground: Professional Identity and the Leadership Paradox in NHS Nursing and Midwifery (opens the publication in a new window)Northumbria University · Leader et al. · · researchPsychological safetyWellbeingBriefing: Psychological safety of middle managers and their role in teams
  8. Generational Differences in Burnout Among Hospitality Employees: A Three-Dimensional Analysis (opens the publication in a new window)Transilvania University of Brașov · Cismaru et al. · · researchWellbeingGenerationsBriefing: Burnout symptoms, sickness absence and employee engagement
  9. A person-centered analysis of how hospitality employees cope with customer incivility (opens the publication in a new window)Pennsylvania State University · Lei et al. · · researchWellbeingBriefing: Customer aggression towards frontline staff and the employer's role
  10. Workplace behavioral health in financial advisory work: An integrative narrative review of advisor well-being (opens the publication in a new window)University of Skövde · Ahamed et al. · · researchWellbeing
  11. Loneliness in Digital Workplaces: Antecedents, Outcomes, and a Typology of Work Configurations (opens the publication in a new window)Whitecliffe University of Applied Sciences · Koç et al. · · researchWellbeingHybrid working
  12. The dynamics of well-being at work: longitudinal profiles of boredom, burnout, and work engagement (opens the publication in a new window)University of Bern · Toscanelli et al. · · researchWellbeingEngagement
  13. The Feasibility of an App-Based Worksite Health Promotion Program to Improve Mental Well-Being and Work-Related Vitality in University Hospital Workers: Process and Preliminary Effect Evaluation Study (opens the publication in a new window)Vrije Universiteit Amsterdam · Kremers et al. · · researchWellbeingJob satisfaction and vitality
  14. Ziekteverzuim in eerste kwartaal hoger dan gemiddeld in afgelopen 30 jaar (opens the publication in a new window)CBS · · researchWellbeingBriefing: Burnout symptoms, sickness absence and employee engagement
  15. Collaboration between workplaces and their occupational health service providers on mental health issues: a scoping review (opens the publication in a new window)University of Helsinki · Majuri et al. · · researchWellbeing
  16. The Implementation of the Toolbox “Talk About Pain—Take Action Together” to Improve Musculoskeletal Pain Management in the Workplace (opens the publication in a new window)Aarhus University · Rossen et al. · · researchWellbeing
  17. Monitor mentale gezondheid: burn-outklachten bij werkenden (opens the publication in a new window)RIVM · · surveyWellbeingWorkloadBriefing: Burnout symptoms, sickness absence and employee engagement
  18. Engaged Yet Exhausted: Work Engagement and Burnout of Librarians Post-COVID (opens the publication in a new window)University of Manitoba · Fuhr · · researchWellbeingEngagementBriefing: Burnout symptoms, sickness absence and employee engagement
  19. Unraveling stakeholder roles in employees' outcomes: A meta-analysis of the crossover of happiness, health, and productivity (opens the publication in a new window)Vrije Universiteit Amsterdam · Nguyen et al. · · researchJob satisfaction and vitalityWellbeing
  20. Effectiveness of Organizational Interventions to Reduce Burnout in the Workplace: A Systematic Review (opens the publication in a new window)University of Aveiro · Araújo et al. · · researchWellbeing
  21. State of the Global Workplace 2026 (opens the publication in a new window)Gallup · · surveyEngagementWellbeingBriefing: The manager's role in how employees use AIBriefing: Burnout symptoms, sickness absence and employee engagement
  22. Factsheet Nationale Enquête Arbeidsomstandigheden 2025 (opens the publication in a new window)TNO and CBS · · surveyWellbeingWorkloadBriefing: Burnout symptoms, sickness absence and employee engagement
  23. Nationale Enquête Arbeidsomstandigheden 2025: Resultaten in vogelvlucht (opens the publication in a new window)TNO and CBS · L.M.C. van Dam, A.J.S.F. Pleijers, K.O. Kraan, M.H.J. Souren and G. Hulsegge · · researchWorkloadWellbeingBriefing: Customer aggression towards frontline staff and the employer's roleBriefing: Burnout symptoms, sickness absence and employee engagement
  24. Customer Mistreatment Among Frontline Staff in Social Care: Supporting Employees Through HRM Practices (opens the publication in a new window)Aston University · Nijjer et al. · · researchWellbeingBriefing: Customer aggression towards frontline staff and the employer's role
  25. REST 2.0: A randomised controlled trial of a digital preventative psychological skills training intervention for employee mental wellbeing and productivity (opens the publication in a new window)University of Warwick · Chandler et al. · · researchWellbeing
  26. Position Paper NS: Rondetafelgesprek Sociale Veiligheid 11 maart 2026 (opens the publication in a new window)NS · · press releaseWellbeingBriefing: Customer aggression towards frontline staff and the employer's role
  27. Agressie in zorg en welzijn (opens the publication in a new window)Centraal Bureau voor de Statistiek · · researchWellbeingBriefing: Customer aggression towards frontline staff and the employer's role
  28. Predictors of compassion fatigue and Happiness at Work: Insights from oncology professionals using multivariate regression analysis (opens the publication in a new window)Universidade do Porto · Borges et al. · · researchJob satisfaction and vitalityWellbeing
  29. 2026 State of the Workplace: Insights to Shape the Future of Work (opens the publication in a new window)SHRM · · surveyWorkloadWellbeing
  30. The impact of the work organization on individuals’ psychological well-being (opens the publication in a new window)University of Naples Federico II · Riccardi et al. · · researchWellbeing
  31. Werkdruk in het onderwijs (TNO 2025 R12885) (opens the publication in a new window)TNO · Liza van Dam and Paul Couzy · · researchWorkloadWellbeingBriefing: Burnout symptoms, sickness absence and employee engagement
  32. TALIS 2024: De werk- en leeromgeving op school in beeld. Nederlandse resultaten van de internationale TALIS-survey (opens the publication in a new window)Kohnstamm Instituut, IVA Onderwijs, UvA, Fontys and Ipsos I&O · Marieke Buisman et al. · · researchWorkloadWellbeingBriefing: AI literacy and the obligation under the AI ActBriefing: Work stress, time use and turnover among school leaders
  33. Manifest Samen voor een veilige samenleving (Week van de Veiligheid 2025) (opens the publication in a new window)VNO-NCW and MKB-Nederland, with CBL, INretail, Raad Nederlandse Detailhandel, KHN, NS and OV-NL, among others · · press releaseWellbeingBriefing: Customer aggression towards frontline staff and the employer's role